Not always. The best plan depends on your business size, number of users, and how many features you actually need right now. If you are unsure, start with the plan that matches your current workflow. You can always upgrade later as your needs grow.

No. You are upgrading only 1 business. If you need a bulk plan for multiple businesses please reach out to us at care@refrens.com.

Different plans have different limits on the number of users you can add. However, if you want to add more users than your plan permits, please reach out to your account manager OR drop a message on chat support.

We will. We support onboarding and help your team understand how to use the platform smoothly. Just reach out to us, and we will be happy to help!

Yes, it is. Our human support team is available from 9:30 a.m. to 10:30 p.m. IST. You can reach us through call, email, WhatsApp, live chat, or video call. And outside these hours, our AI agent is available to help with reliable answers. So whenever you need help, there is always a way to reach us.

That is a very fair question.

Refrens helps reduce a lot of the manual work your CA usually has to deal with. Since invoicing, inventory, accounting, and GST reports are all connected, everything stays updated together. It also reduces dependency on your CA for tasks like e-Invoices, E-Way Bills, and GST reports. And whenever your CA needs data, it can be downloaded in a standard format in just a few clicks. Being on the cloud also makes collaboration much easier. Overall, it saves time, reduces back-and-forth, and makes work simpler for everyone involved.

That's one of the reasons why more than 1,50,000 businesses across 170 countries are relying on us.

And if needed, our team can even speak with your CA directly and walk them through it.

Yes, absolutely. Refrens is ISO certified for data security and privacy, so protecting your business data is something we take very seriously.

Your data is stored on trusted cloud infrastructure used by some of the world’s largest companies. We also maintain a secure backup of your data, and you can download it whenever needed. So while the cloud gives you the flexibility to access your business from anywhere, it also gives you the security, backup, and peace of mind you need.

Yes, Your data is protected with advanced encryption and highly secure cloud infrastructure. Refrens is ISO/IEC 27001:2022 certified, ensuring high standards of information security and data privacy.

Yes. Incase prices increase, your current plan will be carried forward for you.

Yes, we offer a 100% refund on annual plans if requested for cancellation within the first 7 days.

For longer plans, 100% refunds are available if canceled within 30 days.

You can transfer your Premium subscription to any other business you own or start. Only valid for 3-years or longer plans.

You can continue using Refrens as per the features of the free plan. We will refund your fees on a Pro-rata basis.

When you decide to leave Refrens, you have the option to download all your customer data, invoices, quotations, and other documents at any time. This ensures that you have access to your important business information even after discontinuing your use of the platform. Refrens prioritizes data security and allows users to retain their data for their records or for transitioning to another platform if needed.

Please ping us on chat support with your email and phone number details, we will get back to you. Or email us at care@refrens.com.